This AUP governs the use of SharkHosting's web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and SharkHosting regarding the interpretation of this AUP, SharkHosting's interpretation, in its reasonable commercial judgment, shall govern.
The following is the entire Acceptable User Policy ('AUP') agreement between SharkHosting and the personal or corporate account holder. SharkHosting provides World Wide Web Hosting. SharkHosting has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. SharkHosting's general policy is to act as a provider of Internet presence. SharkHosting reserves the rights to suspend or cancel a customer's access to any or all services provided by SharkHosting when we decide that the account has been inappropriately used.
What is Appropriate Usage?
SharkHosting is designed to serve the web hosting needs of small, independently owned and operated businesses in a single country. It is not appropriate to use our services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated businesses.
SharkHosting is a shared web hosting service, which means that a number of customers' web sites and other email or storage services are hosted from the same server. SharkHosting uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers' sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files.
Sending unsolicited bulk and/or commercial information over the internet. It is not only harmful because of its negative impact on consumer attitudes toward SharkHosting, but also because it can overload SharkHosting network and disrupt service to SharkHosting clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, SharkHosting will investigate and shutdown the account that is spamming. A £1,000 fine for violating this policy will be charged to the person initiating the SPAM. Furthermore SharkHosting reserves the right to prosecute for this violation. A £1.00 charge will be assessed PER EMAIL sent should SharkHosting choose to pursue and prosecute.
Email - Mass Mailing
Mass mailing is strictly prohibited. You can send no more than 19 emails per minute using PHP (we recommend 18), and 9 emails per minute using SMTP (we recommend 8). Additionally, you are allowed to send up to 100 emails/hour from your webmail account. This means a maximum of 1,140 emails per hour using PHP and a maximum of 540 emails per hour using SMTP. An hour means 60 minutes. Effectively, emailing must be staggered and kept within the above per minute sending limit.
We are sorry for any inconveniences, but this is how the system works. We cannot remove this mass mail limitation as it would result in our mail server IP being blacklisted very quickly. The server hosts hundreds of domains, and it is not possible to track everyone in real time so we must run automated programs that run daily to ensure these limits are not breached. If this happens, your account will be suspended. Please use a dedicated newsletter service like mailerlite.com
1 recipient = 1 email. The same applies to BCC's and CC's.
Audio/Video Streaming is not hosting friendly. As such, SharkHosting does not allow any streaming of audio or video content. Videos must be hosted elsewhere and can be embedded into your website. This would be acceptable. Offending accounts will be suspended without noticed or terminated.
SharkHosting does not allow any adult content displaying or promoting porn or porn videos UNLESS hosted on an Adult specific hosting package. SharkHosting will suspend/terminate any offending account that is not hosted on the correct package for this content. Unsure if your site is acceptable? Contact us via live chat or by emailing: email@example.com.
Large File Policy
SharkHosting is not for file hosting and distribution - as such, customers may not host any files larger than 1GB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy you can ask us at: firstname.lastname@example.org.
Obscene Speech or Materials
Using SharkHosting network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. SharkHosting is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.
Defamatory or Abusive Language
Using SharkHosting network as a means to transmit or post negative, defamatory, harassing, demanding, abusive or threatening language.
Forging of Headers
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks
Accessing, illegally or without authorisation, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).
Distribution of internet Viruses, Worms, Trojan Horses or Other Destructive Activities
Distributing information regarding the creation of and sending internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Facilitation a Violation of this AUP
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.
Other Illegal Activities
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.
Engaging in activities, whether lawful or unlawful, that SharkHosting determines to be harmful to its clients, operations, reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. SharkHosting will not, as an ordinary practice, monitor the communications of its clients to ensure that the comply with SharkHosting policy or applicable law. However, when SharkHosting becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the internet, or any other action deemed appropriate by SharkHosting.
SharkHosting is also aware that many of its clients are themselves providers of internet services, and that information reaching SharkHosting facilities from those clients may have originated from a customer of the subscriber or from another third party. SharkHosting does not require its clients who offer internet services to monitor or censor transmissions or web sites created by customers of its clients. SharkHosting reserves the right to directly take action against a customer of its clients. Also, SharkHosting may take action against the SharkHosting subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, SharkHosting anticipates that clients who offer internet services will cooperate with SharkHosting in any corrective or preventive action that SharkHosting deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of SharkHosting policy.
SharkHosting will not intentionally monitor private electronic mail messages sent or receive by its clients, unless required to do so by law, governmental authority or when public safety is at stake. SharkHosting may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, SharkHosting may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. SharkHosting assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, SharkHosting may disclose subscriber information or information transmitted over its network where necessary to protect SharkHosting and others from harm, or where such disclosure is necessary to the proper operation of the system. However, SharkHosting will never sell information to other services or outside companies.
SharkHosting expects that its clients who provide internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate SharkHosting policy. Finally, SharkHosting wishes to emphasize that, in signing the Service Agreement, clients indemnify SharkHosting for any violation of the Service Agreement, law or SharkHosting policy resulting in loss to SharkHosting or the bringing of any claim against SharkHosting by any third party. This means that, if SharkHosting is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against SharkHosting, plus costs and reasonable attorney's fees.
We hope this AUP is helpful in clarifying the obligations of internet users, including SharkHosting and its clients, as responsible members of the internet. If there are any complaints about a subscriber's violation of this AUP please let us know via our Resolution Centre.